FanForge Refund and Returns Policy
1. Made to Order
Every FanForge item is made to order. Your design is heat-pressed onto the style, size and colour you choose after you place your order, so we are not able to accept returns or exchanges for a change of mind or an incorrect size choice. Please double-check your sizing before ordering. A size chart is available on every product page.
2. Defective Items
We do accept returns for defective products. If your item arrives with a printing defect or a flaw in the garment, we will make it right. Please contact us within 14 days of receiving your order.
3. How to Request a Return
Email us at support@fanforge.ca or call 403-850-5550. Please include your order number and a few clear photos of the issue. We will review your request and let you know the next steps.
4. Refunds and Replacements
If your return is approved, we will send you a replacement or refund the original payment method. Refunds are issued to the same payment method used for the order.
5. Shipping
For information on production and delivery times, see our Shipping Policy.
6. Contact Us
If you have any questions about this policy, please contact us at support@fanforge.ca.